Working with eIAM
eIAM service level
The market service eIAM is offered as standard with the following service level parameters:Service times
The service hours of eIAM are 24/7, from Monday to Sunday from 00h to 24h.
Support hours
The support hours of eIAM are 11/5, i.e. from Monday to Friday from 07h to 18h.
Maintenance window
For the maintenance window MiSo, Wednesday and Sunday apply. Service interruptions on Wednesday from 22h, service interruptions longer than 30 minutes on Sunday. Service interruptions on Sunday are also coordinated several weeks in advance in an information and consultation process with important stakeholders of eIAM.
Availability class
The eIAM service has the availability class VK3:
- max. Downtime per outage: 2h
- max. Number of failures per quarter: 1x
- max. Recovery time: 2h
- max. data loss time:<10 min
In the present context, protection levels (SN) denote a classification of the security requirements for data processing in relation to the protection needs of the processed data, regulated by specifications of the BK DTI. The data in eIAM (details in the user accounts) have SN1. The applications protected by eIAM can have SN2 if this level of protection does not result from the Information Protection Ordinance (ISchV, ) (except if only cipher rates are transmitted, as these only have SN1 by definition). In other words: If the SN2 results from the Data Protection Act (DSG, ), the business application concerned can obtain authentication services from eIAM, but no weak electronic identities may be used and the protection of the data must be ensured by the application. In general, it should be noted that IAM services cannot establish confidential handling of data, but only provide authentication and, if necessary, authorisation of certain reliability and traceability. Confidentiality can be achieved by measures on the data level, normally cryptography, independent of identity and access management.